FAQs

Frequently Asked Questions

Orders and Shipping

How long does it take to process and ship my order?
Processing takes 1–3 business days during non-peak seasons. During peak seasons like the holidays, it can take longer, around 3–7 business days. All available shipping options can be selected at checkout. Once your order ships, you’ll get a shipping confirmation by email.

Where do you ship?
We ship within the United States and internationally. International orders may be subject to customs duties, import taxes and fees, which are the customer’s responsibility unless they’re collected at checkout.

Can I cancel or change my order?
You can cancel a U.S. order within 15 minutes of placing it by emailing info@livevondesigns.com with your order number. After that, the order is in processing and can’t be cancelled or changed. International orders can be cancelled any time before they’re fulfilled. Custom and personalized orders follow the same time limits.

I entered the wrong shipping address. What do I do?
Email info@livevondesigns.com within one hour of placing a U.S. order, and we’ll try to correct it. We can’t guarantee a correction, and addresses can’t be changed once an order has shipped. For international orders, email us before the order is fulfilled.

Do I have to pay customs or import fees on international orders?
Possibly. Customs duties, import taxes and brokerage fees are set by the destination country. Unless they’re collected at checkout, the customer pays them.

Returns and Exchanges

Returns/Exchanges
We accept returns/exchanges within 14 days of the shipment’s delivered date, with the exception of the non-returnable or non-exchangeable items listed below. Customers are responsible for all return/exchange shipping costs. To initiate a return or an exchange, contact us at info@livevondesigns.com for a full refund back to your original payment or a store credit, or for an exchange of the exact same item. Any items shipped back to us that do not meet the return/exchange criteria will not receive a refund/exchange, so please make sure your item meets the requirements before shipping it to us.

The items below are non-returnable or non-exchangeable:

Custom/personalized products (including engraved pieces, custom orders, etc.)
Worn/used items and those not in their original condition or product packaging
Gift cards
Final sale items

My item arrived damaged or isn’t what I ordered. What now?
Email info@livevondesigns.com with your order number and a photo, and we’ll make it right. We cover the shipping for the return (if we ask you to send it back) and for the replacement.

Our Jewelry

Are these heavy?
No! These are mostly lightweight, no matter the size. Many of our clay pieces feel as light as a feather! Pieces with larger metal hardware will be a bit heavier than others, but are still light on the ears.

Are your pieces nickel-free and hypoallergenic?
We aim to source hypoallergenic materials, some of our pieces are free of nickel (mostly the brass pieces).

Our pieces made of sterling silver or stainless steel are where you can find hypoallergenic jewelry that’s waterproof (stainless steel only). They may contain a small amount of nickel, low enough to limit skin reactions for many people.

Skin sensitivities can still occur, especially if you’re allergic to other metals or components, but our goal is always to provide quality, comfortable pieces for those with sensitive skin.

What are your pieces made from?
Our pieces are made from materials including stainless steel, brass, sterling silver, fine silver, gold-filled and solid gold. Each product page lists the products materials used for each product.

What are your care tips for jewelry?
Our solid gold, silver, gold-filled and stainless steel jewelry can withstand a little more wear from showering with mild soaps, exercise and beach water. It’s still best to keep your pieces away from these to extend their life.

For jewelry made of brass, try to keep it from chlorinated water and saltwater (for example, swimming or hot tubs), soaps/detergents (for example, showering or washing your hair), sweat/exercise, lotions, perfumes and oils to keep it in pristine condition. To remove any tarnish, use a polishing cloth for regular touch-ups.

For jewelry made of sterling silver or fine silver, try to keep it from chlorinated water and saltwater (for example, swimming or hot tubs), soaps/detergents (for example, showering or washing your hair), sweat/exercise, lotions, perfumes and oils to keep it in pristine condition. To remove any tarnish, use a silver polishing cloth for regular touch-ups.

If clay jewelry becomes dirty with makeup or other stains, gently wipe it with a napkin, or use a cotton swab with rubbing alcohol to gently remove residual debris. Lastly, be gentle as you would with anything you treasure. Don’t bend, throw, or have sharp objects near your pieces, and don’t handle them roughly, in order to keep from damaging them.

How do I choose the right size or length?
The most helpful approach to get the right chain length for a necklace, bracelet, anklet, or other chain is to measure the area you want the piece to be worn to find the best fit for your fit preferences. For rings, you can use a ring sizing tool to also find the best fit for you.

Custom and Personalized Jewelry

How does the charm builder work?
Choose a chain, then add charms to the spots on it. Birthstones, zodiac signs and initials are some of the options, amongst others. A design preview updates as you build. On a phone, tap the preview to zoom in. When you’re happy with your design, add it to your cart, and your chain and charms are grouped together as one custom design.

How does engraved jewelry work?
Open the engraving studio, choose a piece, and add your own text or upload a picture. On some of the pieces, you can drag your text or picture around the piece, and the preview shows how it will look. Add it to your cart when you’re ready.

Can I return or change a custom or personalized piece?
Custom and personalized pieces can’t be returned or exchanged, and the same short cancellation window applies. Please check your design in the preview before you order.

Gift Cards

Do gift cards expire?
No. Gift cards never expire and have no fees.

Can I use a gift card to buy a gift card?
No. Gift cards can only be used to buy products.

Can gift cards be returned or refunded for cash?
No, except where the law requires it. If you return an item you bought with a gift card, the refund goes back onto the gift card.

I have a gift card from your old website. Will it still work?
[Use after you’ve switched balances over:] We’ve moved to a new store. Email info@livevondesigns.com with your name and the last 4 characters of your old code, and we’ll send you a new code with the same balance. Please do this by Oct 20, 2026, as old codes stop working after that date.

Accounts and Loyalty

I had an account on your old website. Do I need to create a new one?
Your account was moved to our new store, but passwords can’t be moved. Check your email for an invitation to activate your account, or use “Forgot password” on the sign-in page. [Add: “You can also sign in with Google.”]

What happened to the Loyalty Rewards Program?
It ended on October 18, 2026. Collectors Points can no longer be earned or redeemed. See our Loyalty Rewards Program page for details.

Shopping With Us

Can I buy items in person?
Yes! We don’t have a physical store at this time, but you can find us at pop-ups both local and across the U.S. See our pop-up schedule to see where we’ll be next.

Do you wholesale?
Yes! Visit our wholesale page to see our catalog and line sheet, or contact us at info@livevondesigns.com with questions. We also partner with Faire.