Refund policy

Return, Refund & Exchange Policy

We want you to love your purchase. If something isn't right, you can return or exchange eligible items within 14 days of the date your shipment was delivered, as shown by the carrier's tracking.

This policy applies to all orders. Orders shipped outside the United States ("international orders") follow a few different rules, which are noted below and summarized under International orders.

Eligibility requirements

To qualify for a return or exchange, an item must be:

Unworn, unused, unwashed and unaltered
In its original condition, with all tags, accessories and original product packaging
Approved for return by us before you ship it (see "How to start a return or exchange" below)

Items that cannot be returned or exchanged

Custom or personalized products, including engraved pieces and custom orders
Worn or used items, and items not in their original condition or packaging
Gift cards
Final sale items, including anything marked "Final Sale" or "Clearance"

How to start a return or exchange

Email us at info@livevondesigns.com within 14 days of delivery. Include your order number, the items you're returning, the reason, and whether you'd like a refund, store credit or an exchange.
Wait for our approval and return instructions before you ship anything. We can't accept returns sent without approval.
Pack the items securely in their original packaging and send them to the address we give you.

Return shipping

You're responsible for all shipping costs on returns and exchanges, including the cost of shipping the replacement to you for an exchange.
Original shipping charges are non-refundable, for both U.S. and international orders.
For international orders, you're also responsible for any customs duties, import taxes or fees on your return shipment and on any replacement we ship to you.
We recommend a trackable, insured shipping method. We aren't responsible for returns that are lost or damaged before they reach us.

Refunds

After your return arrives, we'll inspect it and email you to confirm whether it's approved.
Approved refunds go back to your original payment method, minus original shipping charges, usually within 5–14 business days of approval. Your bank or card issuer may take a few more days to post the credit.
If you’d prefer store credit, we’ll add it to your customer account in the same amount as your refund would be (minus original shipping charges). Sign in to your account to view and manage your store credit and use it at checkout. Store credit doesn’t expire, has no cash value, and can’t be transferred.

Exchanges

Exchanges are for the exact same item only, such as a different size of the same product, and depend on stock.
If the replacement is out of stock, we'll offer you a refund or store credit.
The replacement ships once we've received and approved your return.
If you want a different item, contact us to request an exchange. Once it's approved, return the original for a refund or store credit and place a new order.

Damaged, defective or incorrect items

If your order arrives damaged, defective or wrong, email us at info@livevondesigns.com within 3 days of delivery with your order number and photos of the issue. We'll send you a replacement, a refund or store credit. This includes custom and final sale items.

U.S. orders: We'll cover the return shipping and the shipping for any replacement.
International orders: We'll cover replacement shipping costs, but you're responsible for covering any customs duties, import taxes or fees on the replacement item.

Items that don't qualify

If you send back an item that doesn't meet this policy (it's past 14 days, worn, missing its packaging, non-returnable, sent without our approval, or other criteria mentioned in this policy), it won't be refunded or exchanged. Please check that your item qualifies before you ship it. If we receive an item that doesn't qualify, we'll contact you, and we can ship it back to you at your cost. Ineligible items that were shipped and not claimed within 7 days of that notice are forfeited.

Incorrect shipping addresses

If you notice a mistake, email us at info@livevondesigns.com right away. For U.S. orders, we can update the address within 1 hour of when you placed the order. For international orders, we’ll try to update the address if you contact us within 1 hour of when you placed the order. We can’t guarantee a correction. Once an order has shipped, we can't change the address.
We don't offer refunds or exchanges for orders delivered to an incorrect address that you entered.
If the carrier returns the order to us as undeliverable, we'll contact you and can reship it to the correct address. You'll pay the new shipping cost.

Order cancellations

U.S. orders: You can cancel within 15 minutes of placing your order. Email us at info@livevondesigns.com with your order number within 15 minutes of the time on your order confirmation email. After 15 minutes, your order is being processed and can't be cancelled or changed.
International orders: You can cancel any time before your order is fulfilled by emailing us at info@livevondesigns.com with your order number. Once your order is fulfilled and you've received a shipping confirmation, it can't be cancelled or changed.
We'll refund cancelled orders in full to your original payment method. Your bank or card issuer may take a few business days to post the refund.
Custom and personalized orders follow the same cancellation windows. Once the window has passed, they can't be cancelled, returned or exchanged.
After delivery, you can request a return or exchange under this policy, as long as the item qualifies.

International orders

In summary, international orders follow this policy with these differences:

You’re responsible for all shipping costs on returns and exchanges, as well as any customs duties, import taxes or fees. The exception is damaged, defective or incorrect items: we cover the replacement shipping, but you’re still responsible for any customs duties, import taxes or fees.
You can cancel any time before your order is fulfilled.
You can update your shipping address any time before your order is fulfilled.