Shipping policy

Order Processing

All orders are processed within one (1) to three (3) business days of the date the order is placed. Processing means the time needed to prepare an order for shipment. During peak seasons, including the holiday season, processing may take three (3) to fourteen (14) business days. Business days are Monday through Friday and exclude weekends and federal holidays.

Processing times are estimates only and are not guaranteed. LIV EVON DESIGNS will make reasonable efforts to notify customers of any significant delays in processing.

Shipping Methods, Rates and Delivery Times

Shipping methods and rates are calculated and displayed at checkout. Delivery time depends on the shipping method you select and is in addition to the order processing time. All delivery times are estimates provided by the shipping carrier and are not guaranteed by LIV EVON DESIGNS.

LIV EVON DESIGNS is not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters or other events beyond our reasonable control.

Order Confirmation and Tracking

You will receive an order confirmation email after your order is placed. A shipping confirmation email with tracking information will be sent once your order has shipped. Please allow up to forty-eight (48) hours for tracking information to become active.

International Shipping

International orders may be subject to customs duties, import taxes, brokerage fees and other charges imposed by the destination country. Unless such charges are collected by LIV EVON DESIGNS at checkout, they are the sole responsibility of the customer and are not included in the order total. LIV EVON DESIGNS is not responsible for delays caused by customs processing. Orders refused or abandoned because the customer declined to pay such charges will not be refunded.

International orders may be cancelled at any time prior to fulfillment, as described in our Return & Exchange Policy. The customer is responsible for all shipping costs on international orders, including return shipping and replacement shipping, as described in our Return & Exchange Policy.

Shipping Address Accuracy

You are solely responsible for providing an accurate and complete shipping address at checkout. LIV EVON DESIGNS is not responsible for orders delivered to an address that was entered incorrectly or incompletely. Requests to correct a shipping address must be sent to info@livevondesigns.com within fifteen (15) minutes of placing the order. Shipping addresses cannot be changed once an order has shipped. No refund or exchange will be issued for orders delivered to an incorrect address provided by the customer.

Undeliverable and Returned Packages

If a package is returned to LIV EVON DESIGNS by the carrier as undeliverable, refused or unclaimed, we will contact you. We may reship the order to a corrected address at your expense. Original shipping charges are non-refundable.

Lost, Stolen or Damaged Packages

Title and risk of loss pass to you once LIV EVON DESIGNS transfers your order to the shipping carrier. LIV EVON DESIGNS is not responsible for packages that are lost or stolen after the carrier marks them as delivered. If your package is lost in transit, please contact the carrier directly. LIV EVON DESIGNS will provide reasonable assistance with any carrier claim.

If your order arrives damaged, you must notify LIV EVON DESIGNS at info@livevondesigns.com within three (3) days of delivery. Please include your order number and photographs of the damaged item and packaging. Damaged items will be handled in accordance with our Return & Exchange Policy.